Building an engaging web presence for your business can be a total game-changer for you business. Even if your business doesn’t operate online, building a strong web presence can help you reach new potential customers and engage with current loyal clients in a way that goes beyond plain old marketing.
The Right Engagement Should Lead to Conversions
If you are getting engagement with the right kind of people, your social media strategy should lead to successful conversions. Engagement, in the world of SEO and Social Media Marketing, means all those comments, likes, shares and follows that make your social media presence ping with delight. But all the likes and shares in the world can’t pay your utilities bill… so how can you make sure you’re getting the right kind of engagement?
This requires a defined client that you know you’re hoping to connect with. Forget demographics–focus on the very specific individual you hope to connect with. Because, honestly, which of these following snippets describe the ideal client you desire?
Ideal Client #1
- 18-24 demographic
- single/casually dating
- under $25 target budget
Ideal Client Description #2
Twenty-two year old female college student named Rachel. She majors in psychology and volunteers with her hometown chapter of the Boys & Girls Club of America on weekends, about a 45 minute drive from her college campus in the Midwest. She enjoys hanging out with her friends at local eateries and enjoys dating adventures at off the beaten path, locally-owned businesses. Rachel is all about trying out new places and attending entertainment venues when it fits in her budget (under 100 for the month, so she loves to scour for deals!), especially concerts and anything music related.
Which of these descriptions tells us more about a potential client?
When we are honing our marketing strategy, it’s important to understand your ideal client in such detail that they can be described as an actual person like Client Description #2. The more you know about who you are selling your products and services to, the more effectively you can sell them what they want and need.
This brings me to the three quick tips to keep in mind when you are putting together your content strategy.
Three Tips to Keep your Content Strategy On-Point
- Keep your message simple and make sure it addresses what your client wants. It’s less about you, and more about them.
- Invite a Conversation. Listening to your audience and letting them discuss your social media posts can be a great way to learn more about your ideal clients–it can also lead you to better marketing strategies on future posts, and those conversations can lead to genuinely loyal and invested customers who return to your brand because you are real and you listen.
- Small businesses are cornerstones of the community. If you are a small business, local business, or a solopreneur, capitalize on this fact and recognize that very valuable piece of truth. You are a part of your customer’s community. This sense of “we’re in this together, neighbor” is a genuine statement, but it can also increase a customer’s sense of brand loyalty and interest and commitment to following you and purchasing in the now as well as in the future.
A Simple Message with a Strong Call to Action
A message should be extremely easy to decipher, and the call to action should be clear enough that a potential client doesn’t have to pause for long to figure out what your content is talking about. See if you can distill your message into ten words, keeping your total word-count under 50, and follow that up with a clear command. This could be, “Let your wedding be a cozy, memorable event with meaning. Our wedding venue is perfect for your small crowd of besties, without overwhelming excess. Call today to book your tour and see how we can be part of your best day ever.”
The message is simple, and it asks the viewer to initiate contact in a clear and direct way, with the specific goal of scheduling a wedding venue tour. It does a couple other things I mention in the list above, too, and we’ll continue to talk about why this has potential as a strong base for social media messaging.
When you’re posting on social media, the conversation is one-sided until the potential client chooses to respond. In our example piece, the call to action is essentially an invitation to start the conversation. Once you can have a conversation with potential clients, the likelihood of making a conversion is much greater.
Inviting conversation could be something like drumming up interesting conversations and comments within the social media platform. This is useful because it raises public awareness, and you have a chance to manage and curate the image your brand has with direct customer relations.
And, of course, inviting clients to contact you directly is the most straightforward method–and it can be completely successful time after time.
Be a Cornerstone in Your Community
Be a genuinely involved leader in your community and don’t be afraid to join the conversation. React to current events, be present within local forums, and offer support and encouragement to others. There are, of course, a lot more strategies but this seems like a really simple approach to life as a small business owner or solopreneur. I’m a huge advocate of this kind of genuine marketing because, at the end of the day, we are all people serving other people. We are connecting and growing constantly, and being a well-reputed, respected, and genuine professional in your local and online communities can definitely take you farther than you might imagine.
In Summary: The Three ‘C’s of Content Creation
- Call to Action: Call your reader to action, and/or give them actionable items.
- Conversation: encourage engaging, genuine issues.
- Community: Whether it’s physical community or a virtual community, be an involved and visible member of the world around you.
I hope these quick tips help you if you are putting together your own social media strategy and building your online presence. Consistency and perseverance are key, always, and this can be time-consuming, but the long-term benefits are many!
Until next time,